Privacy Policy

Privacy Policy for Craflea

This Privacy Policy describes how craflea.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

  • Device Information

    • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and site interaction.

    • Purpose of collection: To load the Site accurately and to perform analytics on Site usage to optimize our services.

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

    • Disclosure for a business purpose: Shared with our hosting, security, and analytics providers.

  • Order Information

    • Examples of Personal Information collected: Name, billing address, shipping address, payment information, email address, and phone number.

    • Purpose of collection: To provide products or services to fulfill our contract, process payment details, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products.

    • Source of collection: Collected directly from you during checkout.

    • Disclosure for a business purpose: Shared with payment gateways (e.g., Razorpay, PayPal, Stripe) and shipping/courier partners to complete order delivery.

  • Customer Support Information

    • Examples of Personal Information collected: Name, order numbers, contact information, and message content sent during support inquiries.

    • Purpose of collection: To provide customer support and resolve order queries.

    • Source of collection: Collected directly from you.

2. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@craflea.com to request deletion.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use third-party payment gateways to process transactions securely.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information, or to otherwise protect our rights.

4. Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

5. Using Personal Information

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

6. Rights & Retention

  • Data Retention: When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

  • Your Rights: If you are a resident of certain jurisdictions (including the EEA or California), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at info@craflea.com.

7. Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use necessary, functional, and performance cookies to optimize your browsing experience and allow the website to remember your actions and preferences. Most web browsers automatically accept cookies, but you can control and manage cookies through your browser settings.

8. Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

9. Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Business Name: Craflea Leather Goods

  • Email: info@craflea.com

  • Phone: +91-9541415539

  • Address: 5885, Cross Road 12, Opposite Ambedkar Park, Ambala Cantt, Ambala Sadar, Haryana 133001, India

  • Last Updated: August 27, 2026

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